Fair Earth is committed to providing you with excellent customer service. The tabs below outline some of our customers’ frequently asked questions and may address your issues or concerns.
If you cannot find the information you are looking for, or if you simply prefer to contact someone directly, you may gladly reach us by phone at 630-532-7050 or by e-mail at info@ourfairearth.com
SHIPPING AND DELIVERY
What shipping service does Fair Earth Use?
We ship all of items within the continental United States via UPS ground, unless you specify that you would like UPS 2nd day or UPS overnight when you order. All items outside of the continental United States will be shipped with Global Express Mail.
What are your shipping rates?
| Order Value | Rate |
| Up to $25 | $5.95 |
| $25.01 - $50 | $6.95 |
| $50.01 - $100 | $8.95 |
| $100.01 - $150 | $11.95 |
| $150.01 - $250 | $14.95 |
| Over $250 | $16.95 |
Expedited Shipping
We offer two express shipping options. UPS 2nd Day Air is available for an additional $7 and UPS Next Day for an additional $18.
How can I track my items?
When your order is shipped, we will send you a UPS tracking number which you can use to track your item(s) at www.ups.com. Please allow us one to two business days for us to process your order before checking the status.
When will I receive my products?
We will ship your order within two days after we receive it.
Depending on where you live, you should receive your item(s) within 3 – 5 business days after it is shipped.
What happens if my package is lost or stolen?
If UPS can verify that your items have arrived safely at their designated destination, we cannot be held responsible for lost or stolen packages.
However, if UPS looses your package before it arrives to your doorstep, we will re-ship your order.
RETURNS
We are committed to your satisfaction as our customer. If you are not completely satisfied with your purchase from Fair Earth you may return it for a full product refund.
How do I return an item?
Please use the shipping method most convenient to you, and ship your item to
Holly Elzinga
Fair Earth
1130 W. Morse Ave #3E
Chicago, IL 60626
You may want to consider purchasing shipping insurance as we cannot assume liability should the package get lost or damaged in the mail.
Once we receive the item(s) we will issue a refund for the full amount of the product. Shipping fees are non-refundable.
How do I check on the status of my return?
Returns take approximately one week to process once they reach our office. If you have questions about the status of your return, please contact us at 630-532-7050 or info@ourfairearth.com.
ORDERING AND PAYMENT
Can I place an order by phone if I prefer?
Certainly. Please feel free to call us at 630-532-7050 and we will be happy to place your order for you.
What methods of payment to you accept?
We accept all major credit cards: Visa, Mastercard, Discover, and American Express.
PRIVACY AND SECURITY
Fair Earth is committed to keeping your personal information private and secure. We appreciate your business and respect your privacy; we will treat your personal information as if it were our own.
When you enter your personal information on our website to create an account with us and make a purchase, we use your information to process your transaction and send you e-mails pertaining to your order status and delivery.
If you choose to sign up for our mailing list, we will send you periodic e-mails about new products and events that may be of interest to you. You can choose to opt out of our mailing list at any time.
We will NEVER sell or give away your contact information to third parties.
Ordering through ourfairearth.com is safe and secure. We use a secure server which prevents third parties from intercepting date. We ensure that your information will be safely used only to process your transaction over the internet.
CONTACT US
We value your feedback and would love to hear from you! We appreciate you taking the time to make personal contact with us regarding our products, website, or mission. We enjoy connecting with our customers! Feel free to submit your comments or questions using the following form .
VISIT OUR RETAIL STORE in the Andersonville Galleria!
Located at
5247 N. Clark Street
Chicago, IL 60626
You can also contact us directly with the following information:
By phone: 630-532-7050
By e-mail: info@ourfairearth.com.
By mail:
Holly Elzinga
FAIR EARTH
1130 W. Morse Ave #3E
Chicago, IL 60626
